Internet connectivity has become one of the most critical services in modern business.
Most businesses now rely on cloud-based platforms for email, files, accounting, phones, payments, remote access, collaboration and customer service. When the connection goes down, it is not just “the internet” that stops. Large parts of the business can stop with it.
The Australian Bureau of Statistics tracks business technology use across Australian organisations, including internet and cloud-based technology adoption, showing how central digital systems have become to daily operations.
It often starts with one sentence: “The internet is down.”
Then the real impact appears.
Phones stop working. EFTPOS terminals cannot process payments. Staff lose access to cloud systems. Teams calls drop out. Emails stop sending. Customers cannot get through.
For some businesses, even a short outage can be expensive. Atlassian cites Gartner research estimating the average cost of downtime at around US$5,600 per minute, while noting that the real figure varies heavily depending on the size and type of business.
Most business owners believe they are protected because they have a backup internet service.
The problem? Many backups are not actually independent.
A common setup looks like this:
Primary connection: NBN or fibre via Carrier A
Backup connection: 4G or 5G SIM via Carrier A
At first glance, this looks sensible. If the primary service fails, the mobile connection takes over.
But what happens if the issue is not the access service itself?
Carrier outages can happen because of:
If both your primary and backup connections rely on the same carrier network, they may both be affected by the same incident.
This is not just a theoretical risk. ACMA introduced stronger outage communication rules for telcos after major service disruptions, requiring providers to keep customers and the public better informed during significant and major network outages.
A backup only works if it stays online when the primary connection fails.
True redundancy is not about having two internet services.
It is about having two independent paths to the internet.
For example:
If Carrier A has a major outage, Carrier B gives the business a separate path to keep operating.
This is often called network diversity. In plain English, it means your backup should not be stuck behind the same failure point as your main connection.
NIST’s contingency planning guidance for information systems includes alternate telecommunications services as part of continuity planning, reinforcing the importance of having communications options available when primary telecommunications capabilities are unavailable.
The goal is not two connections. The goal is two separate ways to stay connected.
Speed is usually the first thing businesses compare. But while it matters, resilience often matters more.
A slightly slower backup connection that still works during an outage is far more valuable than a fast backup that fails at the same time as your main service.
Many businesses spend time choosing their primary internet service, then treat the backup as a box to tick.
That is where the risk sits.
This is not just an IT question. It is a business risk question.
Ask yourself:
ACMA research into Australian business telco experiences found that among businesses that experienced outages or loss of service for business internet, three quarters reported the impact as either major or moderate.
That is why connectivity planning needs to be treated as operational planning.
Most businesses assume they are protected because they have a backup connection in place.
But if both services rely on the same carrier, your backup may disappear at exactly the moment you need it most.
True redundancy is reducing risk.
At MyNet, we help businesses design connectivity solutions built around resilience, availability and business continuity.
We can review your current setup, identify potential single points of failure and help determine whether your backup connection is providing the protection you think it is.
When your primary service fails, your backup should be the last thing you are worried about.
Choosing between 3CX and Yeastar is not just a software decision. It affects how easy your phone system is to manage, how smoothly your team handles calls, and how much support your business or clients actually need on a day-to-day basis.
Both platforms are capable business phone systems with features like call queues, IVR, video conferencing, mobile apps and CRM integrations.
But when it comes to simplicity, flexibility and ongoing usability, Yeastar has some fair dinkum advantages, especially for small to medium businesses and MSPs who do not want unnecessary complexity.
Most businesses do not care about PBX acronyms or phone system jargon. They just want phones that work, calls that sound clear and support that actually helps when something goes wrong.
That is where the difference between 3CX and Yeastar really starts to matter.
3CX is a well-known PBX platform with a broad feature set and strong market presence.
Yeastar, however, is built with practical day-to-day use in mind. The interface is cleaner, call routing is easier to configure, and management is far less painful for businesses and MSPs alike.
Both systems can make and receive calls. The real question is: which one is easier to live with long-term?
For businesses, that means fewer headaches.
For MSPs, it means less admin overhead and less time spent fixing little issues that should not exist in the first place.
Both 3CX and Yeastar include the business phone features most organisations expect:
So this is not about whether one system can “do calls” better than the other.
It is about usability, flexibility, support and how smoothly the platform fits into your business.
Your phone system should just work, not become another thing your team has to wrestle with.
This is one of Yeastar’s biggest strengths.
Everyday tasks like updating extensions, adjusting call flows, configuring queues or provisioning handsets are simpler and more intuitive. The interface is cleaner and easier to navigate, especially for businesses without a full-time telecoms specialist sitting in the office.
For MSPs and partners managing multiple client environments, Yeastar also offers stronger centralised management tools, including:
In plain English? Less technical babysitting and less time spent dealing with repetitive admin.
If your business handles a lot of inbound or outbound calls, Yeastar has a noticeable edge.
3CX supports call queues and ring groups, which cover the basics well.
Yeastar builds on that with a more flexible and user-friendly operator experience, including drag-and-drop call handling, queue wallboards and stronger agent controls.
It also includes stronger outbound call centre functionality, making it a better fit for sales teams, customer service teams and businesses that rely heavily on proactive customer communication.
Again, this is less about technical features on a checklist and more about making day-to-day operations easier for real people using the system.
Many businesses now rely heavily on Microsoft Teams and Microsoft 365.
Yeastar integrates well into that environment, allowing staff to make and receive calls through Teams while still accessing PBX functionality like call queues, IVR and call routing.
The important part? It works without creating unnecessary complexity.
For businesses already using Microsoft 365, that makes Yeastar a strong future-ready option.
Both 3CX and Yeastar can deliver excellent value compared with traditional phone systems.
But Yeastar often provides more flexibility and lower ongoing management overhead, particularly for SMBs and MSPs managing multiple environments.
Some partner comparisons suggest businesses can save significantly when moving from 3CX to Yeastar, depending on licensing and configuration requirements.
Of course, value is not just about the monthly subscription.
It is also about:
A cheaper system is not really cheaper if it constantly creates problems.
The platform matters. But the provider behind it matters just as much.
A My Net PBX is powered by Yeastar and backed by locally hosted infrastructure, local support and real people based right here in Adelaide.
That includes:
And that last point matters more than most businesses realise.
When your phones are business-critical, support cannot be an afterthought. No offshore call centres. No endless bouncing between departments - just support that gets things sorted.
3CX remains a capable business phone system and will continue to suit many businesses.
But Yeastar is the stronger choice for businesses and MSPs that want:
For businesses, it makes the phone system feel less like a technical burden and more like a practical business tool that just works.
For MSPs, Yeastar makes voice services easier to deliver and support.
And when it is backed by My Net’s local infrastructure and support team, the difference becomes even clearer.
If you are reviewing 3CX alternatives, Yeastar is well worth a look.
Because at the end of the day, your phone system should not be hard work.
The internet is part of everyday life, yet most people rarely think about how it actually works or why two services on the same NBN technology can deliver very different results.
At MyNet, we believe that understanding the basics helps businesses and MSPs make smarter decisions about connectivity, reliability, and long-term scalability.
Here’s a clear, no-jargon view of how internet infrastructure works in Australia and where MyNet takes a different path.
At its core, the internet is a global system of interconnected networks: fibre cables, data centres, routers, switches and international links all working together to move data between systems.
Every time you load a website, join a video call or place a voice call, your device sends data to another system (often in a different city or country) and receives a response in real time. How fast and reliable that exchange is depends on how the network between you and that destination is designed and managed.
That’s where concepts like latency, congestion and resilience matter. Good network design delivers lower latency, fewer slowdowns and more predictable performance – especially for business-critical services.
For most of Australia, the physical access network is provided by National Broadband Network (NBN).
The NBN is responsible for the last-mile connection - fibre, copper, HFC or Fixed Wireless - from a premises to an NBN Point of Interconnect (POI). From that point, traffic is handed off to service providers.
This creates two distinct layers in every internet service:
Every NBN customer shares the same access layer infrastructure. The difference in experience comes from what happens after the NBN hand-off.
Traditional large ISPs connect directly to NBN POIs, terminate individual services, and carry traffic across their own backbone. Performance differences are driven by how they manage capacity, routing, contention and fault handling at scale.
Rather than acting as a retail ISP, MyNet operates above the access layer, aggregating wholesale connectivity services and integrating them into a business ready network platform designed specifically for partners and business environments.
Two businesses can be on the same NBN technology, even the same speed tier, and see very different outcomes because performance is shaped by:
Buying a faster plan doesn’t fix poor architecture, it just hides the problem until peak usage or failures expose it.
Where retail ISPs focus on selling access, MyNet focuses on service integration.
We aggregate business NBN, fibre, Ethernet, wireless and voice services into a unified architecture that MSPs can deploy and support consistently across customers. Connectivity is treated as an architectural component, not a standalone product.
This means:
If you’re an MSP or ICT provider, this sits behind our partner program, giving you a network foundation built for business workloads.
Business networks need intentional resilience.
MyNet supports:
Redundancy isn’t an add-on. It’s built into the service design, allowing continuity during carrier outages, access failures or physical faults.
Retail networks optimise for mass market usage. MyNet optimises for business network behaviour, including:
This ensures services like SIP, VPNs, cloud platforms and collaboration tools perform consistently, even during peak periods or partial outages.
In business environments, transparency isn’t about public speed charts. It’s about ownership and accountability.
MyNet provides:
That reduces finger-pointing, shortens fault resolution and keeps partners and businesses focused on solving problems, not chasing providers.
If your current internet service feels fast on paper but fragile in practice, the missing piece usually isn’t more speed. It’s better infrastructure design.
My Net combines business-grade connectivity with an architecture built around resilience, integration and real-world workloads, so MSPs and businesses can deliver reliable outcomes without becoming telcos themselves.
If you’d like to explore a network approach that puts design and accountability first, get in touch with My Net and we’ll walk you through what’s possible at your locations. Wireless eligibility check today.
For a while there, Starlink looked like the only way to get decent internet speeds in regional Australia. Plenty of homes and businesses jumped, and fair enough. But the nbn® Fixed Wireless network has just finished a major upgrade, and it’s quietly changed everything with faster plans, wider coverage, steadier video calls, and a smoother path for regional businesses that live on cloud tools and VoIP.
nbn® has completed a $750m upgrade to the Fixed Wireless network, lifting capacity across more than 2,300 towers. Around 800,000 premises can now access faster speeds, and 120,000+ locations that were satellite-only can newly connect via Fixed Wireless.
Two new higher-speed Fixed Wireless tiers - Home Fast (200–250 Mbps down / 8–20 Mbps up, wholesale) and Superfast (400 Mbps down / 10–40 Mbps up, wholesale) - join an improved Fixed Wireless Plus (now up to 100/20 Mbps wholesale). Availability varies by location and provider, but the step-up is substantial.
Specs are nice, but your team doesn’t experience specs. They experience the little freezes on Zoom, the upload that stalls at 92%, the EFTPOS terminal that hesitates right when there’s a queue. Both Starlink (LEO satellite) and nbn® Fixed Wireless can post impressive download numbers, but they behave differently in real time.
Here’s how that difference shows up Monday to Friday - on video calls, in uploads, and in everyday latency you can (or can’t) plan around..
The LEO (Low Earth Orbit) satellites that Starlink relies on can be quick on paper, but it hands off between satellites periodically. Those handovers introduce latency spikes and what a lot of users call a ‘jitter’, the tiny freezes you notice on Zoom or Teams. Fixed Wireless doesn’t have orbital handovers, so calls feel steadier and more predictable.
If your work involves cloud backups, CCTV, remote desktop, or VoIP, then upload matters as much as download. The upgraded Fixed Wireless tiers bring stronger, more consistent upload capacity than many satellite setups, exactly what small businesses and hybrid teams need.
Even with LEO, satellite paths add variability that real-time tools notice. Fixed Wireless connects to a nearby tower, which generally means lower, steadier latency better for video meetings, POS devices, RDP, and anything interactive.
If gaming is your main use, Starlink can be fine. If you’re running a business, consistency usually beats a flashy download number.
Yes, but thankfully the upgrade program has increased capacity, expanded coverage, and introduced higher speed tiers. If you tried Fixed Wireless years ago and bounced, it’s worth a fresh look now that the network uplift is complete.
In many cases, moving to the upgraded experience is straightforward. Some premises may need an equipment swap. For example, a new outdoor antenna or connection box.
Eligibility and costs depend on your provider and location. Some providers absorb upgrade costs. Others may pass through charges.
At My Net, we’ll check your exact address and outline your options before anything changes.
If you’re well outside the Fixed Wireless footprint, or you’re building a secondary failover link, Starlink can still play a role. But for most regional addresses now covered by the expanded Fixed Wireless network, it’s the better option as it offers:
If Starlink got you through the patchy years, credit where it’s due. But with nbn® Fixed Wireless now upgraded, the better everyday experience comes from the tower near you, not a satellite overhead.
For most regional homes and businesses, Fixed Wireless is the smart primary link. Starlink can stay on as a solid backup if you need it.
Make the switch without the guesswork with My Net. We’ll confirm Fixed Wireless availability and the best speed tier at your location. We also help to find a plan that will suit your actual workflow (VoIP, POS, cloud, CCTV) and outline any gear changes that may be required.
Get smoother internet, minus the satellite hiccups. Contact My Net to book your Fixed Wireless eligibility check today.
When it comes to internet, you really do get what you pay for. A residential connection is fine for Netflix marathons, scrolling socials, or the occasional online shop. But if you try to run a business on the same setup? You’ll quickly hit walls.
Think about it: your team relies on video calls that can’t afford to lag, cloud apps that need to run smoothly, and large files that must transfer without hours of waiting.
A drop in speed or a long outage isn’t just inconvenient - it costs you time, money, and credibility. That’s why a business-grade connection isn’t just a nice upgrade. It’s essential infrastructure.
At My Net, we help Australian businesses make sense of the difference. Here’s why business internet is designed differently, and why it’s worth the investment.
Residential NBN is built for homes, which means it’s limited by design. For instance, the Network Termination Device (NTD) in a standard plan can only be placed within 12 metres of where the line enters the property. In a house, that’s probably somewhere in the lounge room near a TV. For casual streaming, that’s fine.
But in a workplace, you don’t want critical equipment shoved into a corner just because that’s where the cable pops in. You need it in the comms room, server rack, or wherever your IT setup lives.
Business-grade installation allows for up to 30 metres of radial placement, giving you the freedom to put your infrastructure where it belongs.
At home, if your internet drops, you might grumble, tether to your phone, and wait until “next business day” for the provider to take action. Inconvenient, yes - but usually survivable.
For a business? Every hour offline can snowball into missed deadlines, stalled projects, and frustrated clients. If your team relies on cloud apps or customer-facing systems, downtime isn’t just annoying, it’s a direct hit to revenue and reputation.
That’s why business-grade internet comes with priority fault restoration. Instead of vague timelines, you get guarantees: 4-hour or 12-hour fix commitments, depending on your plan. And if the provider fails to meet the SLA (service level agreement), you get commercial rebates, because your business deserves accountability, not excuses.
In short, residential internet leaves you waiting, while business internet gets you back online fast.
Residential internet is built around entertainment. Plans are download-heavy so you can stream Netflix in 4K, scroll Instagram, or game online without buffering. Uploads? An afterthought.
But in a business, uploads are the lifeblood of your operations. Every Microsoft Teams or Zoom call, cloud backup, VoIP phone system, and shared file relies on a strong, stable upload stream. If your uploads choke, your whole team feels it - frozen faces on video calls, slow syncing, and delayed collaboration.
Business internet balances the equation. Instead of the 8:1 ratio you’ll typically see on home plans, business-grade services offer 2:1 or 5:1 ratios, giving uploads the attention they deserve. The result? Clearer video calls, faster file transfers, and smoother operations when your whole team is online at once.
Because while streaming movies might be download-only, running a business is a two-way street.
Home internet is built for convenience, not consistency. Residential NBN is “best effort,” which means during peak times you’re sharing the pipe with everyone on your street. That’s why your Kayo will struggle during big games, or your online shopping cart takes forever to load.
For a business, that model doesn’t cut it. You can’t have video calls freezing or cloud apps grinding to a halt just because the neighbourhood kids are streaming Fortnite.
Business internet gives you dedicated bandwidth. Your connection isn’t diluted by your neighbours’ activity, so you actually get the speeds you’re paying for, when you need them most. That means stable performance in the middle of a Monday when your whole team is online, juggling calls, file transfers, and cloud-based tools.
Yes, business internet costs more. But what you’re really buying isn’t just speed, it’s stability, control, and peace of mind. Downtime is expensive. Even a half-day outage can mean thousands lost in billable hours, missed opportunities, or customer dissatisfaction.
Business internet is a productivity insurance. You might not notice the benefits when things are running smoothly, but the moment something goes wrong, the ROI becomes crystal clear. Faster fixes, higher reliability, and bandwidth that doesn’t buckle under pressure mean your business keeps moving, no matter what.
At My Net, we don’t just install and disappear. Our local Aussie team sets up your connection where your business actually needs it, then we back it with SLAs that hold us accountable, so you’re never left in the dark.
Stop sharing bandwidth with the neighbours. Talk to MyNet today and let’s get your business on internet that works as hard as you do.
If your business internet feels like it’s running on last decade’s tech, it might be time for a serious upgrade. Fibre to the Premises (FTTP) is the gold standard in NBN connectivity – and it’s now more accessible than ever for Australian businesses.
At My Net, we’re here to cut through the jargon and give you the straight facts on what FTTP is, why it’s worth it, and what the upgrade process looks like.
FTTP means the fibre optic cable runs directly into your building, rather than stopping at a nearby node and switching to copper cabling.
Older setups like FTTN (Fibre to the Node) and FTTC (Fibre to the Curb) mix fibre with copper, which can slow down your connection. FTTP keeps fibre all the way, which is why it can support the highest NBN speed tiers, typically between 500–1000 Mbps where available.
Think of it like water pipes: copper is the garden hose, fibre is the fire hydrant. Both work, but one moves a lot more, a lot faster.
Upgrading to FTTP isn’t about showing off the fastest internet on the block. But is about giving your business the kind of connectivity that works as hard as you do.
When your internet becomes faster, more stable, and more capable, everything else in your workflow improves. Here’s why more Australian businesses are making the switch:
Think about how much time your team spends waiting for files to upload or download. With FTTP, those waits almost disappear. Big design files, high-res videos, even large databases move in seconds instead of minutes. Over a week, that’s hours saved, hours you can put back into billable work, customer calls, or anything that actually grows your business.
Halfway through a pitch or a customer call and bam, the internet drops out. FTTP’s fibre connection is far less likely to choke under pressure, even if the whole office is online at once. You get a stable, consistent connection that won’t leave you scrambling for a backup plan.
If you rely on Zoom, Teams, Google Drive, or a cloud CRM, you know how a shaky connection can ruin the experience. FTTP gives you smoother video calls, faster backups, and phone systems that don’t glitch mid-sentence. It’s the difference between looking professional and looking pixelated.
Tech changes fast — AI, 4K streaming, real-time collaboration tools — and your internet needs to keep pace. FTTP has the bandwidth to handle more devices, bigger files, and newer tech without slowing down. It’s not just an upgrade for today; it’s future-proofing for the next five to ten years.
Slow internet is a morale killer. Your team gets frustrated, customers get impatient, and the whole day feels harder than it needs to be. With FTTP, everything just works. Your staff can focus on their jobs, and your customers get the kind of smooth, responsive service they notice.
Upgrading is easier than you might think. Here’s the process in plain English:
Use the NBN address checker to see if FTTP is available for your location.
Choose a high-speed business fibre plan that suits your usage. At My Net, we’ll match the plan to your actual needs (no unnecessary upselling).
We organise the request with NBN and lock in your installation date.
A technician will run fibre from the street into your building and install a new NBN connection box.
Once the fibre is in, our local team sets you up and makes sure everything’s running perfectly.
There’s a process to make sure switching to FTTP is done right. The good news? It’s usually straightforward, and we’ll walk you through it step-by-step so there are no surprises.
Here’s how it typically plays out:
Before anything happens, an NBN technician will swing by to check your building. They’ll work out the best route for the fibre cable to enter your premises and where to place the connection box. This is all about making sure the job is neat, safe, and won’t cause headaches later.
Most FTTP installs take just a few hours, and you can often keep working while it happens. If your setup is a bit more complex it might take longer, but the aim is always to keep interruptions to a minimum.
You’ll get an NBN connection box (often called an NTD) installed on your wall. This is the bit of hardware that your modem plugs into, and it’s the bridge between your internal network and the NBN’s fibre network. We’ll help you choose the best location so it’s out of the way but still accessible.
There will be a short period where your internet is switched off while we cut over from your old setup to FTTP. We’ll always give you a heads-up so you can plan around it, and we’ll work to keep it as short as possible, often under an hour.
Once the NBN tech has finished, we don’t just pack up and leave. We’ll stick around to run speed tests, check your network setup, and make sure everything’s working exactly as it should. And if you have questions later? Our Australian-based support team is only ever a phone call away.
Upgrading to FTTP is one of the best investments you can make in your business tech.
With My Net, you get:
Contact us today to see if FTTP is available for your business.
Whether you operate a small shopfront or a national operation, maintaining a stable and secure internet connection is non-negotiable in today’s digital world. For some, this can be achieved with a simple setup. For others especially businesses requiring remote access, enhanced security, or regulatory compliance connectivity needs are far more complex.
That’s where a static IP address makes all the difference.
Think of your device as a car, and your IP address as a parking spot.
Dynamic IP
First Come, First Served Parking: With a dynamic IP, your parking spot changes every time you connect. Today you're in Spot #14. Tomorrow? Spot #72. It works fine for everyday use but it’s harder to manage, locate, or secure remotely.
Static IP
Reserved Parking Bay: A static IP is like having your own reserved space. You always park in the same spot, and everyone including your team, systems, and security knows exactly where to find you.
Just like businesses might reserve parking for key staff, a Static IP reserves your spot on the internet making your network easier to secure, manage, and scale.
Whether you're a solar farm operator, a medical clinic, or a professional services firm working with government, a static IP can support secure, seamless operations.
Common Use Cases:
At My Net, we don’t just hand you a static IP and wish you luck.
We deliver a fully managed solution that includes:
Imagine your internet as a convoy of different vehicles - NBN, mobile, satellite - all leading to the same secure garage, with your business name on it.
Use this checklist to find out if a Static IP is right for your business.
If you answer YES to any of the questions below, a Static IP may be the right solution for your network.
Your Results
2 ‘Yes’ answers: A dynamic IP may be enough for now, but consider future needs as your business grows.
3–5 ‘Yes’ answers: You’ll likely benefit from a Static IP to improve reliability, security, and access.
6+ ‘Yes’ answers: A Static IP is strongly recommended. Contact us to set up a secure and stable solution tailored to your business.
At My Net, we are committed to providing Aussie businesses with cutting edge solutions tailored to their unique needs. If you believe your business could benefit from a static IP solution, don't hesitate to reach out to us.
From lightning-fast connectivity to reliable hosting, we help Aussie businesses work smarter.
Contact us today to learn more.
Our mission is to empower businesses with innovative voice and connectivity solutions that simplify operations and keep them ahead of the curve.