Effective Date: 1st July 2025
Last Updated: 1st July 2025
My Net Pty Ltd (ABN 17 617 410 581) (“we”, “us”, “our” or “My Net”) is committed to protecting your privacy and personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to My Net Pty Ltd and any of its related entities, subsidiaries, or brands, unless otherwise specified. By using our services or accessing our website at https://mynet.au, you agree to the practices described in this Policy.
We may collect the following types of personal information:
- Contact details – name, date of birth, address, phone number, and email.
- Account details – username, passwords, and service history.
- Billing information – credit card or bank account details.
- Service usage data – IP addresses, internet usage records, and logs for service operation or regulatory compliance.
- Support communications – interactions with customer support via phone, email, or chat.
- Technical information – browser type, device ID, and connection metadata.
We collect personal information when you:
- Register or use our services.
- Contact us via support channels.
- Visit our website or customer portal.
- Take part in surveys, promotions, or events.
- Interact with us on social media.
- Apply for employment.
We may also collect information from third parties such as payment processors or credit reporting bodies where necessary and lawful.
Your personal information is collected to:
- Provide, operate, and maintain our services.
- Verify your identity and secure your account.
- Process payments and manage billing.
- Comply with legal and regulatory obligations.
- Improve customer service and network performance.
- Communicate updates, outages, or offers (with your consent).
- Monitor usage trends for fraud prevention and analytics.
We may disclose your information to:
- Our staff, contractors, and service providers.
- Payment gateways and banks for billing.
- Regulatory or law enforcement bodies as required.
- Legal or business advisors.
- Credit reporting bodies (where applicable).
- Any third party with your express consent.
We do not sell or rent your personal information to any party.
We use secure servers, access controls, and encrypted communication protocols to protect your data.
We retain information only as long as necessary to deliver services or comply with laws. Specific timeframes include:
- Billing and account data – retained for at least 7 years.
- Network usage data – retained for 2+ years under industry obligations.
- Support and communications – generally held for 2–5 years.
You may request access to the personal data we hold or request corrections where inaccurate or outdated. Simply contact us using the details in Section 10.
If you have a privacy concern or complaint, please contact us directly. We aim to resolve complaints within 30 days. If you are unsatisfied with our response, you may escalate your complaint to an external dispute resolution body or a relevant regulatory authority.
Our website uses cookies and similar technologies (e.g., browser local storage) to:
- Improve site usability and loading speed.
- Monitor visitor traffic and engagement.
- Analyse trends to improve services.
We use tools such as Google Analytics to collect anonymised statistical information. You can manage cookie preferences in your browser settings. Note that disabling cookies may affect some website features.
We may update this Privacy Policy from time to time to reflect changes in regulations, business practices, or technology.
When we do, we will:
- Post the updated policy on our website with a new effective date.
- Notify customers of material changes via email, website banner, or through your account dashboard.
We encourage you to check this policy periodically.
If you have questions, concerns, or a privacy request, please contact us:
My Net Pty Ltd
Website: https://mynet.au
Email: help@mynet.au
Phone: 08 8490 7100
Address: Unit1, 86 Mary St, Unley SA 5061
As part of our customer onboarding process, we may collect and use credit-related information to assess your eligibility for postpaid or ongoing services.
This may include:
- Your credit history and repayment behaviour
- Information from credit reporting bodies (CRBs)
- Your previous dealings with other credit providers
- Any defaults or credit infringements
We may disclose your information to CRBs, such as Equifax or Illion, for the purpose of:
- Verifying your identity
- Assessing your creditworthiness
- Notifying CRBs of payment defaults or serious credit infringements
You have the right to request access to and correction of any credit-related information we hold about you.
Our mission is to empower businesses with innovative voice and connectivity solutions that simplify operations and keep them ahead of the curve.